Please make sure ALL other programs are closed when performing the reinstall.Most of the time, you should not need to uninstall the program before reinstalling it.

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Here's how to do this: To Minimize Future Problems Always ensure that all programs are closed on your computer before installing or updating Roblox Also ensure that Internet Explorer is up to date with the latest version.

What to Do (Mac): To potentially fix this on a Mac, please reinstall.

This has been shown to solve many Roblox and Roblox Studio issues on its own and may ultimately be all you need to do.

Please keep in mind that these steps will need to use Internet Explorer, but will fix many problems even for players that use other browsers such as Chrome or Firefox.

To Reinstall: Open Safari, log into Roblox and play a game. Please do so, following any instructions on the screen.

What to Do (Windows): Please try each step below, one at a time, in order. 1.) Reboot First reboot your computer and try to play.This will install the most recent version of the Roblox player on your system and allow you to continue playing.If the above does not remedy the problem, please click here to try some general Mac troubleshooting.Sometimes this may be all that is needed to solve Roblox or Roblox Studio related problems.2.) Reset Your Internet Options in Windows Even if you don't use Internet Explorer, resetting the Internet options through this browser may still resolve your issue.For assistance with looking into this and allowing Roblox through any blockages, click here.