New messages are arriving without any problems, although occasionally we have to click the "Update This Folder" button within Outlook. It might be that the Blackberry, or other device, is interfering with the mailbox.

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This first came to light when a new PC was provisioned for this employee and they logged into Outlook.

The inbox had literally thousands of emails in, all of which had been handled and cleared away previously.

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It seems that changes she makes to her inbox are not being made server side.

For example, if an email is deleted or moved to a different folder then according to the server that email is still in the inbox.

Each type of account allows you to change a different set of settings.